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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
5 min read
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Metrics & insights
7 min read
Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter

IT help desk best practices
5 min read
Help desk ideas: How to fix (almost) all your IT support woes

Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes

AI & automation
6 min read
AI service management demystified: The secrets of the most-loved IT departments

Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments

AI & automation
5 min read
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

IT help desk best practices
6 min read
Outsourcing IT support services without losing control: Here’s how we do it

Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it

IT 101
4 min read
What is vendor management in IT and why does it matter?

Molly Small
June 19, 2025
What is vendor management in IT and why does it matter?

IT 101
3 min read
A quick offboarding checklist for tech companies

Molly Small
June 18, 2025
A quick offboarding checklist for tech companies

IT 101
3 min read
7 help desk improvement ideas to slash your team’s ticket load

Molly Small
June 16, 2025
7 help desk improvement ideas to slash your team’s ticket load

AI & automation
6 min read
AI service management demystified: The secrets of the most-loved IT departments

Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments

AI & automation
5 min read
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

IT help desk best practices
6 min read
Outsourcing IT support services without losing control: Here’s how we do it

Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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