Managed tier 1 automation built for MSPs

Fixify resolves routine tier 1 tickets end to end inside your PSA. Examples include password and MFA resets, account lockouts, group membership, application access requests, on/offboarding steps, and common Microsoft 365, Google Workspace and Okta tasks. For most MSPs that's 20–30% of ticket volume out of the gate. We ship with 600+ playbooks and build client-specific versions using your documentation, ticket history and your technicians' knowledge. Then, we keep them current as your processes change.

Fixify IT experts watch every automation around the clock and step in when judgment is needed. For the first 30+ days, a human reviews every step before it runs. After that you decide, category by category, what's stable enough to run unsupervised — and every step carries a risk score, so anything sensitive escalates for human approval regardless. It means nothing sits stuck in a queue overnight, and you don't get after-hours escalations.

Your clients never know Fixify exists. We work back of house, under your brand. Our agent responds under a name you assign, so it reads as your team. If we're supporting your clients in Slack or Teams, that's your support channel, not ours. You own the client relationship. Anything that needs your team's judgment routes back to your technicians with the context already attached.

Fixify is built for established MSPs running ConnectWise, Halo, NinjaOne or Kaseya. Most of our customers typically have 2,500+ endpoints or $5M+ in revenue. The practical floor is volume: we work on a 100-completed-ticket monthly minimum, so you need enough routine ticket flow to clear that. We're a weaker fit for MSPs whose clients are primarily government or manufacturing, and we currently only support English-language tickets.

Fixify charges per completed ticket, with a 100-ticket monthly minimum. There's no platform fee, no setup fee, and no bill until we close our first ticket for you. You only pay for tickets we finish — triage and partial work are free. We agree on what "complete" means in the contract before we start, so it's a defined line rather than a judgment call on the invoice. For comparison, offshore tier 1 typically runs $20–45 a ticket and onshore $50–75. Fixify is materially less expensive than those alternatives.

Fixify connects to your PSA — ConnectWise, Halo, NinjaOne and Kaseya — plus the identity and SaaS platforms where tier 1 work actually happens: Microsoft 365 and Entra, Google Workspace, and Okta. We also pull from knowledge bases like IT Glue and Hudu to build playbooks, and support Slack and Teams for client-facing conversations. A full list of applications we integrate with is available at fixify.com/integrations

No. Fixify layers on top of the stack you already run and uses your existing configuration. Everything we do writes back to your PSA in real time including notes, status transitions, resolution steps. Your team doesn't have to work in a second system. We're not a PSA replacement and have no plans to become one.

We don't take phone calls today — voice intake is on the roadmap, and today your team captures the ticket and we pick it up from the PSA. We can't put hands on a physical device or reach on-prem AD sitting behind a VPN; RMM-based remote support is in development and will close most of that gap. And we support English only.