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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
10 min read
What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk

AI & automation
5 min read
5 ways Fixify takes your Jira help desk to the next level

Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level

AI & automation
8 min read
Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows

AI & automation
10 min read
A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows

AI & automation
12 min read
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

IT help desk best practices
7 min read
Managing IT costs: 7 ways to save big without cutting corners

Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners

Fixify innovations
10 min read
What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
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IT 101
3 min read
System Management Tools: What They Are and Why They Matter

Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
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IT 101
3 min read
The IT Department, Explained: Roles, Functions, and Tools

Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools

IT 101
3 min read
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)

Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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IT 101
4 min read
What Does IT Support Mean in 2025?

Molly Small
July 31, 2025
What Does IT Support Mean in 2025?

AI & automation
5 min read
5 ways Fixify takes your Jira help desk to the next level

Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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