5X your IT help desk capacity with support services that scale
Feel like everything's growing — except your IT budget? More people, more tickets, same small team? Our help desk support services scale for less, taking on 75% of your workload while keeping costs low.
3 common questions IT teams ask as they scale
How can I clear more tickets and get my team off of queue duty?
How do I support a workforce that’s everywhere — all at once?
How can I keep costs low while keeping smiles ear-to-ear?
Scale your IT help desk support services – your way
Our AI and automation tech (with oversight from our analysts) acts as a force multiplier for your team so they can stop playing IT whack-a-mole.
What you get
Tired of making trade-offs? We deliver the same great help desk experience your users expect — without any clunky handoffs
BYO tech & processes
You bring your ticketing system, we slide right into your workflows and tech
BYO tech & processes
We plug into your ticketing system, messaging tools, and processes in no time. Then we support your team exactly the way you want and deliver experiences your users expect.
Intelligent ticket categorization
Spot where your time’s going — so you can take it back
Intelligent ticket categorization
Our tech uses built-in rules and AI to automatically categorize incoming tickets into 40 use cases — including custom ones you define. Toggle use cases on and off, tossing us the tickets that are bogging your team down and keeping the work that fires them up.
Smart ticket triage
We’ll route 75% of the work our way, so your team stays locked in on key projects
Smart ticket triage
We triage every ticket, sending it our way or back to your team based on your preferences. Our help desk support services ensure instant clarity, efficient resolution, and reduced ticket backlogs.
Prebuilt playbook library
40+ gold-standard IT playbooks, ready to use out of the box
Prebuilt playbook library
Get a library of playbooks from day one, automatically tailored to how your team already works. More than static docs, these playbooks orchestrate AI and automation in Fixify, delivering fast, consistent service as you scale.
Intelligent workflow automation
5X the number of users you can support with your current help desk team
Intelligent workflow automation
Our AI Sidekicks are built to tackle any ticket volume, helping our analysts diagnose, respond to, and resolve IT issues. We’re always learning from your past tickets to make smarter recommendations, so we can take on even more as your company grows.
Automated context gathering
Untangle tickets crazy fast with Fixify’s AI-enabled help desk
Automated context gathering
Our AI Sidekicks dive into request details — like the category of work, your environment, and user context — and choose from your customized playbooks. Our analysts quickly approve recommendations, closing tickets with precision and speed to get your users back to work.
Insights dashboard
Total clarity on SLAs and user sentiment — no guesswork required
Insights dashboard
One click. All the insights. Our dashboard gives you the metrics you need to track time to respond, time to resolve, and user sentiment. See every ticket we touch and show leadership that the job’s not just getting done, it’s getting done right.
Multi-timezone support
Support your users from London sunrises to LA sunsets
Multi-timezone support
Our analysts are on deck 24×7×365 — ready to tackle tickets before your day even starts, and support your users no matter where they roam. Whether it’s a Monday morning in Manchester, a Saturday night in San Diego, or a midnight call from Tokyo, we’ve got you covered.
Why choose Fixify
Fewer tickets to manage
We take on 75% of your work at 5x the capacity
Our AI + analysts can help with 75% of your work so one help desk person can serve 5x the # of users. Use the time you save to get moving on projects that grow the business.
Predictable costs (even as you grow)
We’re a fraction of what it costs to do it yourself
Surprises are fun — just not on your IT bill. Our pricing is predictable, scales, and comes CFO-approved — no sneaky add-ons. Ever!
Happier users
We’re 100% focused on worry-free experiences
Why choose between speed and quality when you can have both? We bring a human touch to every interaction — because happy employees are the best kind of employees.
The snapshot was so helpful. I could see where we can automate, pinpoint our biggest sticking points, and understand what’s really taking up our time.
The snapshot report is an incredible and useful resource. It provided me with the visibility I needed to easily communicate value.
The help desk ticket snapshot points out areas where we could automate or try to deliver a better IT experience, giving a roadmap for ways to improve.
FAQ
Get a firsthand look at Fixify in action
Schedule time to learn how we can automate your IT workflows to save time and scale your team to reach their full potential.