Works inside your PSA

Managed level-1 automation built for MSPs

Fixify solves routine tickets start to finish inside your PSA, under your brand. Your techs focus on clients, not queues.

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Fixify's automation plan for a new-hire request, updating ConnectWise PSA, next to the L1 helpdesk chat where Northwind IT confirms the user was added to their groups.

Plugs into the tech you already run

Automate work across 40+ common use cases

From app access to troubleshooting and more

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Fixify app showing automated use cases grouped by Identity, Collaboration, Software and Hardware

What we are (and aren't)

Our AI automation works the whole ticket in your PSA, with expert oversight from our team

01 · Ticket lands in your PSA

ConnectWise ticket #44968, a request for access to Claude Code, assigned to Fixify

02 · Fixify builds and runs the plan

Fixify's plan for the ticket: acknowledge, verify the user, check existing access, grant access, confirm with the user, write the summary to the PSA

03 · Resolved where the user asked

Chat in which IT tells the user ChatGPT access is granted and asks what Claude Code is for before routing it for approval

What we aren't

A co-pilot for your L1 techs

Another interface you have to monitor

You get outcomes, not another tool to manage

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How Fixify works: your tools (PSA, messaging, identity, knowledge, productivity, SaaS apps, device management) connect to Fixify, which combines automation (agentic AI automation engine, client-specific playbooks, a library of 500+ automated skills) with our people (24/7 expert supervision, automation engineers) to deliver higher margins, less tier 1 work and a lower cost per ticket

Your tools: PSA, messaging, identity, knowledge, productivity, SaaS apps and device management

Fixify: automation (agentic AI automation engine, client-specific playbooks, a library of 500+ automated skills) and our people (24/7 expert supervision, automation engineers)

Outcomes: margins up, tier 1 work down, cost per ticket down

Scale

Grow margins as you scale up

Bar chart of L1 tickets in your techs' queue, from now to with Fixify: the share closed by Fixify grows and the share worked by L1 techs shrinks

Fewer L1 tickets in your techs' queues

Chart of where your techs' time goes, from now to with Fixify: higher-margin work grows and L1 work shrinks

More time for techs to do higher-margin work

Line chart of clients vs headcount: clients keep rising while headcount stays flat

Add clients without adding headcount

Take L1 off your techs' plates

Fixify solves routine tickets start to finish inside your PSA, under your brand.

Book a consult