Turn your tickets into insights

Spot trends & optimize your help desk ops in just 1 week

Request
your free
IT
Ticket
Health
Check

From noise to know-how in
1 week

start

Start

Ask us anything

Hop on call to clarify process and answer Qs.

homework

HOMEWORK

Share your data

Send 90 days of ticket data (API key or CSV).

IN THE LAB

We do the heavy lifting

Our tech categorizes tickets and uncovers insights.

together

THE REVEAL

Review your metrics

Explore what we found, what it means, and what’s possible.

Practical insights in a
customized report

Ticket distribution by use case

See where your team is spending their time and where processes can improve.

A computer screen with the words where are you spending time?.

Sentiment analysis of every ticket

Spot trends that highlight frustrations and fans.

A screenshot of a computer screen with the words what patterns are we seeing in.

Trendspotting with a ticket deep dive

Identify bottlenecks to unlock efficiency in your IT help desk ops.

A purple and white ticket with the words ticket trend spotting.

Start my free mini audit

A new take on
the
IT help desk

We take on the work that’s bogging your team down using a combination of AI and talented analysts that deliver an IT help desk experience tailored to your environment, workflows, and people.

Fixify blends automation and human analysts to tackle IT problems

The mini audit was so helpful. I could see where we can automate, pinpoint our biggest sticking points, and understand what’s really taking up our time.

Head of Security & IT

Hospitals & Healthcare

My biggest challenge has been not having this kind of visibility.

VP, Enterprise IT

Software Development

The Ticket Health Check’s an incredible resource. It provided me with the visibility I needed to easily communicate value.

IT Director

Mining & Metal

A group of people sitting around a table with laptops.

Request
your free
IT Ticket Health Check now

Gain insights to improve your IT help desk and streamline operations, all for free.