AI-powered IT help desk, built to care
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Here’s how it works
We’ve designed a 24x7x365 AI-powered IT help desk that automates the busywork — so our analysts can deliver the thoughtful, personalized experiences your end users deserve.
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Choose which ticket types we take off your plate
Offload 75% of your ticket, without giving up control.
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A smarter way to scale your IT help desk
See what’s happening, optimize what matters, and automate the rest — so your team can focus on projects that matter.
AI ticket categorization
Connect your ticketing system, and we’ll automatically categorize your tickets, spotting patterns and trends. See where your team spends their time. Then, choose the work you want Fixify to take on.
Performance metrics and insights
Get real-time insights into IT help desk performance metrics like open requests, resolution times, and SLA compliance. Quickly pinpoint bottlenecks and make data-driven improvements. Plus, see exactly how much of the workload Fixify is tackling — no black boxes.
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Sentiment analysis
Our proprietary sentiment analysis utilizes large language models (LLMs), going beyond CSAT scores. It passively monitors a user’s emotional tone at the start and end of every conversation. This gives our analysts a real-time pulse on user sentiment so they can proactively take care of every end user before issues escalate.
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Full visibility and control
Take the guesswork out of your IT help desk. We invest time in understanding your historical and cultural nuances to tailor each playbook and workflow, ensuring our analysts and tech know exactly how to get the job done your way. See what we're doing in real time and rest assured, we’re meeting expectations for you and your users.
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Advanced AI & automation
Our AI Sidekicks are built to handle any ticket volume — your way. They work as a team to learn your unique environment, deliver positive experiences to your end users, ensure operational excellence, and help our analysts tackle ticket resolution — fast.
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Human analyst behind every ticket
Behind every ticket is one of our talented analysts — chatting directly with your end users, checking the work our tech is doing, and stepping in when human judgment or deeper troubleshooting is needed to get to the root of the problem.
Tailored workflows
We work with the tech and processes you’ve already invested in. We’ll turn your team’s know-how, notes, and docs into a living Knowledge Base — so our analysts and tech can deliver the experience you want, every time.
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Conversational interface
We work where your users work — in Slack or Teams. No need to mess with the process they already know. When a ticket hits Fixify, one of our analysts chats with your user, personalizes the experience, and keeps them in the loop until it’s fixed.
Here’s how to get started
You bring the tools and workflows you already love. We’ll plug in, take on ticket resolution, and leave you with insights to grow.
Connect your ticketing system
We categorize your tickets by use case so you can see where your team is spending most of their time.
Choose which tickets we take
Hand over as many use cases as you’d like us to work on. Then, add more as you feel comfortable, or even toggle them on and off as needed.
Our analysts and tech tackle diagnosis and resolution
Our tech automatically routes the tickets to Fixify and our team gets to work uncovering the root cause of the problem.
See how
it’s going
You get up to the minute visibility into everything we’re doing including a front row seat to your end-user sentiment throughout the entire interaction.
Spend your time improving
We give you data-driven recommendations based on insights from your environment to help you optimize your IT program.
Get a firsthand look at our IT help desk in action
Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.