AI-automations for MSPs without the build burden
We turn each client's policies and workflows into natural-language playbooks and work L1 requests end-to-end without tying up your techs.
A ticket lands on your board. Now what?
1
PSA integration
We pick up the ticket from your PSA
The moment it lands on your board, we grab it no matter how it got there — portal, email, Slack, Teams, or a call one of your techs logged.
2
Triage
We use client-specific playbooks
Our tech triages it, finds the right playbook, and queues up our AI agents who have access to 500+ pre-built skills.
3
Agentic AI
Our agents build the automation plan
Each request gets a unique automation plan based on the client, playbook, and the ask.
4
500+ skills
Automated skills work the ticket
Our agentic automation engine works the ticket and re-plans after each step so edge cases don't stall the ticket.
5
Humans in the loop
Our experts supervise 24x7
Fixify IT experts oversee every automation and step in when judgment is needed. Your clients never hit a dead end, and you avoid after-hours escalations.
6
Syncs with PSA
Clients & your PSA are always in the loop
Updates go out from your help desk in the channel where they started, with your PSA updated every step of the way.
We're a partner. Not a vendor.
Fixify is unlike other tool vendors. Below are the five things we hear over and over from MSPs that set us apart from others.
01
We work the whole ticket
02
We price based on # tickets resolved
03
We manage the automation
04
We come with 24x7 expert supervision
05
We use natural language playbooks
Secure by design
You control permissions, approval gates, and guardrails for every skill and every client.
Permissions
Tightly-scoped access privileges define what Fixify can and can't touch.
Guardrails
Every action gets a risk score and you control the dial.
24x7 supervision
Any skills or actions can be set to require human approval.
Take L1 off your techs' plates
Fixify solves routine tickets start to finish inside your PSA, under your brand.