.png)
The AI operating system for IT
.avif)
A smarter way to scale IT automation
See what’s happening, optimize what matters, and automate the rest — so your team can focus on projects that matter.
AI ticket categorization
Connect your ticketing system, and we’ll automatically categorize your tickets, spotting patterns and trends. See where your team spends their time. Then, choose the work you want Fixify to take on.
Self-building IT playbooks
Turn IT know-how into living playbooks that power agentic AI automation. Fixify auto-generates tailored workflows from existing docs, conversations, calls, and tickets. Then we keep them up to date as your processes evolve.
Agentic AI automation
Our AI Sidekicks analyze each request. Then, they dynamically build and execute the best automation plan. They evaluate and re-plan after each step, enabling you to automate both routine tasks and tricky edge cases.
Sentiment analysis
Our proprietary sentiment analysis utilizes large language models (LLMs), going beyond CSAT scores. It passively monitors a user’s emotional tone at the start and end of every conversation. Look at trends or drill into any request to see how end users feel about their IT experience.
Chat-native support
Our AI Sidekicks field requests in Slack or Teams. Fixify keeps users in the loop via chat as they resolve each issue. They can even troubleshoot with the user as needed. No need to create a ticket. Fixify documents each request in your ITSM.
Full visibility and control
You stay in control even as you scale up the work Fixify automates. See what we're doing in real time or drill into individual requests to see what Fixify did and why, We incorporate your historical and cultural nuances to ensure the work is done your way.
Performance metrics and insights
Get real-time insights into IT help desk performance metrics like open requests, resolution times, and SLA compliance. Quickly pinpoint bottlenecks and make data-driven improvements. Plus, see exactly how much of the workload Fixify is tackling — no black boxes.
24x7 supervision by IT experts
Our IT experts supervise automations 24x7 and check the work our tech is doing. If our AI Sidekicks hit a wall or someone needs to step in and apply human judgment, your users won’t be left in the lurch.
Here’s how to get started
You bring the tools and workflows you already love. We’ll plug in, take on ticket resolution, and leave you with insights to grow.
Connect your
ITSM
We categorize your tickets by use case so you can see where your team is spending their time.
Choose what to automate
Choose which use cases you want Fixify to automate first. Then, add more as you scale up.
Turn on AI automations
Fixify dynamically builds and executes automation plans for each request with 24x7 human supervision as needed.
See how
it’s going
You get up-to-the-minute visibility into everything we’re doing including a front row seat to your end-user sentiment throughout the entire interaction.
Spend your time improving
We give you data-driven recommendations based on insights from your environment to help you optimize your IT program.
Get a firsthand look at Fixify in action
Schedule time to learn how we can automate your IT workflows to save time and scale your team to reach their full potential.