Fixify 2026 Benchmark Report

We’re putting the final touches on our annual IT Help Desk Benchmark Report.

Sign up here to be the first to receive the report when it’s released.

In this report, you’ll get data and insights on:

• IT help desk staffing ratios
• How help desk teams spend their time
• Help desk ticket volume and distribution
• Average help desk response and resolution times
• Actionable insights to optimize your IT help desk