Smarter help desk outsourcing with AI automation

outsourcing
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Overwhelmed with IT tickets but don’t want to lose the human touch? Our AI-powered help desk delivers five-star service — at a fraction of the cost.
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3 common questions IT teams have about help desk outsourcing

3
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outsourcing
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COST V. QUALITY

How can I ensure outsourcing the help desk will deliver great end-user experiences?

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CONTROL

Will I be able to use my existing tools and workflows if I outsource my help desk?

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VISIBILITY

How will I know my IT issues are being resolved the right way?

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AI automation you (and your users) can count on

We combine AI with real analysts to take care of your users and get them unstuck – fast (all at a price your CFO will love!)

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Because your help desk could use more hands

you need it
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Our IT help desk outsourcing combines AI automation and human expertise to deliver tailored experiences that fit your organization.

Explore what we can do

What you get

What you get
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Most outsourced help desks feel like a black box. We keep you in control and in the know — so you don't have to trade quality for cost savings.

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AI-powered help desk automation

Offload 75% of your workload and resolve 5x more tickets

AI-powered help desk automation

Our AI automation is built to tackle any ticket volume, helping our analysts gather context, diagnose root cause, and resolve everything from quick app provisioning to employee onboarding.

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Full visibility & control

Always know how it’s going

Full visibility & control

Get full BTS visibility into every interaction, with complete control over which tickets we take on. Our shared platform shows you exactly where each ticket stands — and lets you jump in whenever you want.

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BYO tech & processes

We work in your ticketingsystem, your way

BYO tech & processes

We plug into your ticketing system, messaging tools, and processes in no time. Then we support your team exactly the way you do and deliver experiences your users expect.

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Performance metrics & insights

Stay in compliance with your SLAs and spot opportunities to improve

Performance metrics & insights

With just one click, get the metrics you need – track response times, resolution times, user sentiment, and more. Easily uncover trends and hot spots to identify areas for improvement.

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Multi-timezone support

Support your users from London sunrises to LA sunsets

Follow-the-sun support — from Sydney sunrises to LA sunsets

Our analysts are on deck 24×7×365 — ready to tackle tickets before your day even starts, and support your users no matter where they roam. Whether it’s a Monday morning in Manchester, a Saturday night in San Diego, or a midnight call from Tokyo, we’ve got you covered.

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Tailored playbooks

Turn team know-how into living playbooks

Tailored playbooks

Get 40+ playbooks out of the box, written in natural language and tuned to your environment and systems. Then we tailor them with your team’s tribal knowledge, unlocking AI and automation in Fixify so our people and tech work together to resolve tickets with speed and confidence.

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Personalized support

We work where your end users work

Personalized support

We eliminate interruptions by supporting your end users directly in the tools they already use — Slack and Teams. Our AI gathers context, so our analysts can deliver personalized, VIP-level support in every interaction.

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Sentiment analysis

Never wonder how your endusers are feeling again

Sentiment analysis

We use large language models (LLMs) to detect end user tone, helping you understand CSAT scores and proactively engage users — before they even fill out a survey.

Why choose Fixify

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See how we compare
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More control

We’re built to work with your tech and workflows

One size rarely fits all. That’s why we tailor every experience and give you full visibility — so you can see we’re not just the work getting done, we’re getting it done right.

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Less to manage

We bring IT and AI expertise

Need help getting started? We bring the IT and AI expertise, identifying what to automate and building the playbooks for you, so you can focus on growing your business.

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Predictable costs

We scale your help desk for less

IT budgets are tight – do more with what you’ve got. Fixify helps you to scale your help desk at just a ¼ of the cost of doing it yourself – no hidden costs.

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Fixify blends automation and human analysts to tackle IT problems
Learn more
The snapshot was so helpful. I could see where we can automate, pinpoint our biggest sticking points, and understand what’s really taking up our time.
Head of Security & IT
Hospitals & Healthcare
The snapshot report is an incredible and useful resource. It provided me with the visibility I needed to easily communicate value.
VP of Information Security & Enterprise IT
Software Development
The help desk ticket snapshot points out areas where we could automate or try to deliver a better IT experience, giving a roadmap for ways to improve.
Director of IT
 Director of IT

FAQ

How do Fixify’s help desk outsourcing services improve my team’s efficiency?

Fixify’s AI-assisted help desk services combine smart tech with human care to take 75% of tickets off your plate. We use intelligent ticket categorization, smart triage, and context gathering to 5x your help desk capacity, without adding headcount. 

Does Fixify easily integrate with our existing IT systems?

You bet! Fixify plugs into all of the major help desk ticketing systems, messaging tools, and workflows (including Jira, Freshservice, HappyFox, ServiceNow, and ManageEngine).

How does Fixify ensure a high-quality experience for our customers?

We carefully blend AI’s precision with human expertise and oversight. When a ticket is routed to Fixify, one of our analysts hops right on it and reaches out to your users through the messaging tool they’re already using, like Slack or Teams. We personalize each interaction, and keep your users in the loop until the problem is resolved.

What types of help desk tickets can you handle?

Fixify handles a broad range of IT issues, including identity, collaboration, software, and hardware tickets. From straightforward 2FA resets to tricky troubleshooting and system errors, Fixify ensures each issue is resolved quickly and accurately.

How much does Fixify cost?

Our simple and transparent pricing model is based on the amount of employees in your organization. Take a look at our pricing page for a clear breakdown of costs, and what you get in return.

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our IT help desk
in action

Schedule time to learn how we can save you time and money on your IT help desk, so you can scale your team to reach their full potential.

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Get a firsthand look at Fixify in action

in action

Schedule time to learn how we can automate your IT workflows to save time and scale your team to reach their full potential.