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Key highlights
Transforming IT support with AI
Fixify uses AI to automatically categorize tickets, analyze root-causes, gather context and track user sentiment, easing IT workloads and speeding up resolution time.
Built for fast-growing teams
Fixify’s subscription model scales based on a company’s size, with expert analysts handling up to 75% of tickets end-to-end. In-house IT can still jump in anytime, freeing teams to focus on project-based work.
$25M boost
Fresh off a $25 million Series A (total funding now $32 million), Fixify is expanding its team and client roster, poised to meet booming demand for outsourced, AI-powered IT support.
About the article
In "Fixify blends automation and human analysts to tackle IT problems", TechCrunch highlights how Fixify’s tackling one of IT’s biggest frustrations: the disconnect between expectations and reality.
The article explores how Fixify, co-founded by industry veterans Matt Peters, Peter Silberman, and Mase Issa, helps tech-centric organizations provide a high-quality IT help desk experience without heavy staffing and large tech stack investments. By integrating directly with ticketing systems like Jira, Freshworks and ServiceNow, Fixify automatically categorizes tickets, pinpoints problem hotspots, and brings in expert analysts to resolve issues — handing 75% or more of a company’s ticket volume from start to finish.
TechCrunch also covers the $25 million Series A funding Fixify secured in October 2024, with backing from Costanoa Ventures, Decibel Partners, and Paladin Capital Group. The investment is set to fuel Fixify’s expansion as more IT teams turn to automation to improve efficiency and user satisfaction.
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