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Dig into our benchmark reports, customer stories, and more to help you level up your IT help desk.

IT Help Benchmark Report

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Fixify roundup: The top AI solutions for ITSM (as of 2025)

Explore the leading AI solutions for ITSM in 2025. Compare tools, trends, and insights to help IT leaders balance automation with human support.

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Fixify Service Catalog: The heat map that shows what IT really does all day

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

AI help desk tools: The good, the bad, and the reality check

Fixify Quality Control: The backbone of reliable IT

Suggest-a-Playbook: Unlocking the right guidance at the right time

IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

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