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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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AI & automation
8 min read

AI for help desk: How to save big without losing the human touch

Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
7 min read

The new IT talent equation: Why AI makes human expertise more valuable

Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
6 min read

Debunking IT automation myths: What AI can and can’t do for your support team

Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT help desk best practices
6 min read

Help desk outsourcing companies: Why your IT team should (actually) care

Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
IT help desk best practices
9 min read

The hybrid help desk: Combining internal IT with AI-powered outsourcing

Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Rosalie Moyer
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Rosalie Moyer
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
6 min read

What is IT automation in 2025 and where is it headed?

Rosalie Moyer
May 27, 2025
What is IT automation in 2025 and where is it headed?
IT 101
5 min read

4 service desk improvement ideas: Strategies for optimizing IT support

Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
IT 101
5 min read

What are IT efficiency metrics? Measuring IT performance and productivity

Molly Small
May 23, 2025
What are IT efficiency metrics? Measuring IT performance and productivity
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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