Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Adding Fixify to your ServiceNow setup is like giving your help desk team a rare gift: breathing room.

ServiceNow is a great ticketing system. But as your organization grows, so does the number of tickets running through it. Expectations rise. And the team that once had it all under control? They’re buried. 

Fixify integrates directly with ServiceNow to relieve the pressure, automating the work that can be automated and backing it up with real people who know how to solve what AI can't.

No rebuilds. No rip and replace. No retraining. Just a faster, more responsive help desk that makes your ServiceNow deployment work harder for you.

Keep the platform, ditch the ticket backlog

Fixify connects directly with ServiceNow’s REST APIs. There are no custom scripts, no clunky plugins, and no complicated reconfigurations. 

We pull in tickets using authenticated API access and push back updates like ticket status changes, internal notes, and ticket categories — all while honoring your custom ServiceNow fields, workflows, and statuses.

Everything stays inside your ServiceNow environment. No bolt-on modules. Just a clean integration that contributes to better outcomes. Everything from ticket categories to automation logic flows seamlessly between Fixify and ServiceNow. That makes for easier audits, and smoother compliance.

And yes, everything we do feeds back into your existing ServiceNow dashboards.

Automate without building everything from scratch

Fixify gets smarter by analyzing your past tickets.

Once we plug into your ServiceNow instance, we ingest several months of your historical ticket data and use it to identify the most repetitive requests — password resets, access requests, onboarding flows, and more. Then, we use that data to determine the best way to automate tickets going forward

But we’re not just matching keywords. Our AI tools look at what worked before so we can mimic your best analysts. How many touches did it take? Where did the handoffs happen? Which approaches led to the best outcomes?  And how fast were tickets resolved? 

That data lets us generate playbooks with pre-built automation logic that’s unique to your environment.

See something you want to change? No problem! You can pop into Fixify’s knowledge base any time to review, tweak, and improve the automation workflows at any time. There’s no need to assign your team to write (or rewrite) reams of existing documentation.

Within a few days, Fixify can begin resolving tickets automatically while it continues to learn from real-time interactions with your end users. 

And once we’re live Fixify’s Integration Hub, gives you a central place to manage the ServiceNow integration including data pulls, permission scopes, activity logs, and more.

Human-in-the-loop support for the tickets AI can’t solve

Fixify’s AI-assisted approach resolves around 75% of Tier 1 and Tier 2 tickets. And when AI hits its limit, our analysts step in.

These aren’t generalists. They’re trained in IT service management, fluent in real-world IT environments, and backed by deep documentation. They use ticket history, device data, and user context to resolve tickets that defy automation — and they do it fast.

Think nuanced troubleshooting, access issues that require judgment, or anything involving sensitive workflows. We handle those edge cases without escalating to your internal team.

This blend of automation and expert support means more tickets get resolved fast — without sacrificing quality or overloading your staff.

Real-time insights, no extra dashboards required

Fixify feeds every ticket update right back into ServiceNow. Your dashboards stay intact. Your reports still run. There’s no new system to learn.

Prefer a deeper dive? Our platform goes further with insights that most help desk software and tools often overlook.

The Fixify Insights Dashboard offers deeper insights and metrics that ServiceNow often struggles to surface on its own including:

• Sentiment analysis pulled from user language and behavior
• Real-time tracking of reopen and resolution rates
• SLA alerts and trending issues
• Side-by-side views of what your internal team is resolving versus what Fixify is handling

You get the full picture — efficiency, outcomes, and opportunities to improve — all in one place.

Set up in days, not months

Most ServiceNow integrations come with baggage. Fixify doesn’t.

All we need is a service account and the right permissions. From there, we authenticate using OAuth, ingest ticket history, and map your ticket categories and naming conventions into Fixify.

We’ve eliminated the need for long onboarding cycles. And because we work inside your current ServiceNow environment, we skip the usual change management hurdles. 

Track every step in our Integration Hub. You’ll see real-time progress — from the time we start to ingest ServiceNow data through to when the automations go live. Within days, Fixify is resolving live tickets and lightening your team’s load.

ServiceNow integration: plug us In, clear the queue, keep what you love

You don’t need to choose between preserving the platform you’ve invested in and getting the efficiency your team needs. 

We align with your existing configurations, respect your workflows, and work with your current tech stack. All while relieving your team from the volume and repetition that slows them down.

Whether it's password resets, access requests, or anything your agents answer with muscle memory, we take it off their plates. What you keep is control. What you gain is capacity.

Let your agents focus on the high-impact work. We’ll handle the rest.

Why ServiceNow users choose Fixify

Fixify strengthens your help desk. It doesn’t replace it.

Your team shouldn’t be resetting passwords or approving standard access requests. They should be building great onboarding experiences, supporting your power users, and improving core IT infrastructure.

We also address one of the biggest gaps in traditional ServiceNow setups: sustained execution. Ticketing systems don’t solve tickets — people do. Fixify just gives them a head start — with AI that’s tailored to your business and human analysts who don’t miss the details. So, when AI hits its limits, Fixify analysts can step in.

It beats hiring more staff. It avoids the pain of MSPs. And it respects the systems you’ve already invested in.

Curious how Fixify can make ServiceNow work harder for you?

Want to see what your ServiceNow instance could do with a little backup?

Start exploring how Fixify can plug into your help desk and book a demo today.