MSP alternatives for help desk support
3 common questions IT teams ask when replacing their MSP
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How do I know you’re solving problems, not just shuffling tickets?
Will you play nice with our tools and workflows?
Will this keep up with the business without draining my IT budget?
Speedy help desk automation, with the control and visibility your org deserves
Our MSP alternatives for help desk support uses AI and automation tech for speed and efficiency, while our analysts add the human touch for personalized experiences that match the way you work.
What you get
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No more guessing what’s happening with your IT tickets. You get a front-row seat to everything we’re doing — and can jump in anytime.
Full visibility & control
Offload 75% of your work while still calling the shots
Full visibility & control
Get complete control over which tickets we take on with full BTS visibility into every ticket we work. Our shared platform shows you exactly where each ticket stands — and lets you jump in whenever you want.
BYO tech & processes
We work with your ticketing system, your way
BYO tech & processes
You’ve built the right tools and workflows — we’re not here to reinvent them. We team up with you to build smart playbooks from your docs and team know-how, so users get the help they expect (not the kind that makes them roll their eyes).
AI-powered help desk automation
Support 5x more users — without adding headcount
AI-powered help desk automation
Our AI automation tackles the busywork — gathering context, finding root causes, and fixing issues fast — so analysts can focus on what really counts: relationships, troubleshooting, and smart decision-making.
Performance metrics & insights
SLAs skim the surface. We uncover the real story in your ticket data.
Performance metrics & insights
With just one click, get all the metrics that matter — track response times, resolution times, user sentiment, and more. Then spot trends and trouble spots fast, so you know exactly where to improve.
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Sentiment analysis
We don’t guess how it went — we measure every interaction
Sentiment analysis
Our LLMs pick up on end-user tone at the start and end of every ticket, so you can spot what’s making people smile (and what’s not). Go beyond CSAT scores with real-time insights and connect with users before they tell you something’s wrong.
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Personalized support
We work where your end users work
Personalized support
We eliminate interruptions by helping users right where they already work — Slack and Teams. Our AI automatically gathers context and remembers user details, so our analysts can deliver VIP experiences without tiring users with repeat questions.
Multi-timezone support
Support your users from London sunrises to LA sunsets
Multi-timezone support
Our analysts are on deck Monday–Friday, 3 AM to 9 PM ET (8 AM to 2 AM GMT) — that’s 9-to-5 coverage across GMT, EST, and PST! We’re here to tackle tickets before your day even starts and support your users, no matter where they roam.
Why choose Fixify
More reliable
We tackle 75% of your work and keep you in the loop
No more secrets, just full transparency. You choose the ticket types we tackle and how we do it, so you always know it’s done right.
Smarter tech
We give you a 5x boost in your help desk capacity
Humans are great – but not when speed, accuracy, and cost matter. Our AI and automation do the heavy lifting, supporting 5x more users without driving up costs.
Happier users
We’re 100% focused on five-star experiences
Get your users to love your help desk again. Our MSP alternatives deliver real solutions to their IT issues — every time.
FAQ
How does Fixify’s MSP alternative for IT help desk management improve my team’s efficiency?
Fixify’s AI-assisted help desk solution combines AI-automation for triaging and troubleshooting IT tickets along with human oversight. The net result is that we can take 75% of your help desk tickets off your team’s plate. We use intelligent ticket categorization, smart triage, and context gathering that lets you 5x your help desk capacity without adding headcount.
Is it easy to integrate Fixify with our existing IT systems?
Yes! Fixify is designed to integrate into all of the major help desk ticketing systems, messaging tools, and workflows (including Jira, Freshdesk, HappyFox, ServiceNow, and ManageEngine).
How does Fixify ensure a high-quality experience for our customers?
Fixify is designed to serve as a catalyst for IT teams to boost their efficiency. We carefully blend AI’s precision with human expertise and oversight. When a ticket is routed to Fixify, one of our analysts hops right on it and reaches out to your users through the messaging tool they’re already using, like Slack or Teams. We personalize each interaction, and keep your users in the loop until the problem is resolved.
What types of help desk tickets does Fixify handle?
Fixify can tackle a broad range of IT issues, including identity, access management, collaboration, software troubleshooting, and hardware-related tickets. From straightforward 2FA resets to tricky system errors, Fixify ensures each issue is resolved quickly and accurately.
How much does Fixify cost?
Our simple and transparent pricing model is based on the amount of employees in your organization. Take a look at our pricing page for a clear breakdown of costs, and what you get in return.
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Get a firsthand look atour IT help deskin action
Book time with us to learn how we can help tackle the daily grind so you can take care of the big picture.