You’ve been burned by automation.
We take a different approach.

Fixify automates routine tier-1 tickets across 40+ common use cases, from app access to troubleshooting and more. Our playbooks cover major ticket categories, from account access to hardware triage, and Fixify works each ticket start to finish inside your PSA, under your brand.

Fixify resolves them. We work the whole ticket, from the initial request through approvals, resolution, documentation, and closure, so it comes off your L1 techs' queue. When a ticket needs human judgment, our experts step in, and anything that needs your team is routed to the right people.

Rewst is an automation platform your team builds, runs, and maintains, and it typically requires a dedicated automation engineer. Fixify is managed AI automation: we build and maintain the automations using natural language playbooks, supervise them 24/7, and charge per ticket resolved. Most customers see Fixify as a replacement for Rewst.

Pia is an automation platform your team manages, built around custom and pre-built automations with forms. Fixify is fully managed, resolves tickets end to end, handles triage and routing, and includes 24/7 human supervision. Fixify can also run alongside Pia.

Fixify isn't another tool for your techs to manage. We work the whole ticket inside your PSA, our team builds and maintains the automations, experts supervise 24/7, and you only pay for tickets we resolve.

Our IT experts supervise all automations around the clock and step in whenever human judgment is required, so nothing gets stuck. You can also choose specific request types and use cases for post-action quality reviews by Fixify experts. Supervision is included in your per-ticket price.

Fixify works inside your PSA, under your brand, so your clients keep requesting help the way they do today, including through Slack and Teams. We also analyze end-user sentiment on every ticket and flag negative shifts for intervention.

MSPs that want to take L1 off their techs' plates and grow margins as they scale, using major PSA and RMM tools. You can get started even with messy docs and limited resources.