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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
IT 101
4 min read

What are the steps in sentiment analysis? A guide to understanding text-based insights

Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
4 min read

What is an IT support team structure? Roles and responsibilities explained

Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
4 min read

What is service desk software? Features, benefits, and use cases

Molly Small
April 17, 2025
What is service desk software? Features, benefits, and use cases
IT 101
6 min read

What is agentic AI? Understanding its role in decision-making and IT automation

Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
4 min read

What is CSAT? Understanding customer satisfaction scores in IT support

Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
5 min read

Pros and cons of outsourcing IT support: Is it right for your business?

Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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