Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

All blog posts

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AI & automation
6 min read

What is IT automation in 2025 and where is it headed?

Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
9 min read

From IT Director to VP: What it really takes to make the leap

Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
7 min read

Inside Fixify’s help desk: Meet the human analysts behind every ticket

Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
7 min read

Employee onboarding 2.0: How to get new hires excited and productive from day one

Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
6 min read

ITSM solutions: Are they all doing the same thing?

Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
8 min read

AI for service desk: Why people in the loop make all the difference (and saves you money)

Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
IT 101
4 min read

Is outsourcing IT support right for you?

Molly Small
June 24, 2025
Is outsourcing IT support right for you?
IT 101
3 min read

What is an access management system in IT and why is it so important?

Molly Small
June 24, 2025
What is an access management system in IT and why is it so important?
IT 101
4 min read

What is IT service management?

Molly Small
June 23, 2025
What is IT service management?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices