Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
.png)
All blog posts
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
.png)
IT help desk best practices
6 min read
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
.png)
Fixify innovations
4 min read
Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
.png)
Perspectives
13 min read
The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
.png)
IT help desk best practices
5 min read
The hidden cost of untracked IT work (and how to fix it)

Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)

AI & automation
5 min read
3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)

Fixify innovations
5 min read
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
.png)
Fixify innovations
4 min read
Suggest-a-Playbook: Unlocking the right guidance at the right time

Peter Silberman
October 9, 2025
Suggest-a-Playbook: Unlocking the right guidance at the right time
.png)
IT help desk best practices
8 min read
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

Molly Small
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
.png)
Fixify innovations
7 min read
Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Peter Silberman
October 2, 2025
Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
.png)
IT help desk best practices
10 min read
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about

Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
.png)
AI & automation
8 min read
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
.png)
AI & automation
8 min read
AI in ITSM: The honest challenges Fixify has seen

Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
Stay in the loop
in action
Sign up to get notified about our latest news and blogs