Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
Inside Fixify’s help desk: Meet the human analysts behind every ticket

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AI & automation
6 min read
What is IT automation in 2025 and where is it headed?

Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?

Metrics & insights
9 min read
From IT Director to VP: What it really takes to make the leap

Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap

Fixify innovations
7 min read
Inside Fixify’s help desk: Meet the human analysts behind every ticket

Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket

IT help desk best practices
7 min read
Employee onboarding 2.0: How to get new hires excited and productive from day one

Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one

IT help desk best practices
6 min read
ITSM solutions: Are they all doing the same thing?

Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?

AI & automation
8 min read
AI for service desk: Why people in the loop make all the difference (and saves you money)

Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)

Fixify innovations
5 min read
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Metrics & insights
7 min read
Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter

IT help desk best practices
5 min read
Help desk ideas: How to fix (almost) all your IT support woes

Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes

IT 101
4 min read
Is outsourcing IT support right for you?

Molly Small
June 24, 2025
Is outsourcing IT support right for you?

IT 101
3 min read
What is an access management system in IT and why is it so important?

Molly Small
June 24, 2025
What is an access management system in IT and why is it so important?

IT 101
4 min read
What is IT service management?

Molly Small
June 23, 2025
What is IT service management?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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