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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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All blog posts
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Metrics & insights
Fixify benchmark report: How does your IT help desk measure up?
Molly Small
August 29, 2024
Fixify benchmark report: How does your IT help desk measure up?
Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
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Perspectives
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Perspectives
Here’s why startups need to think about security from the beginning
Peter Silberman
April 15, 2024
Here’s why startups need to think about security from the beginning
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IT help desk best practices
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
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AI & automation
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
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AI & automation
AI in ITSM: The honest challenges Fixify has seen
Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
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IT help desk best practices
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
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Fixify innovations
Fixify Standard Playbooks: IT’s missing operating system
Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
IT 101
What is IT infrastructure management? A modern take
Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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