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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
AI & automation
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
AI & automation
A practical guide to creating a great employee IT experience using Okta Workflows
David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
Managing IT costs: 7 ways to save big without cutting corners
Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
IT help desk best practices
The art of choosing tech for your startup: Build, buy, or use open source
Peter Silberman
March 26, 2024
The art of choosing tech for your startup: Build, buy, or use open source
Perspectives
Navigate the startup tornado: A guide to crafting effective job descriptions
Peter Silberman
January 30, 2024
Navigate the startup tornado: A guide to crafting effective job descriptions
Perspectives
A founder’s take: Navigating building products in the new generative AI world
Peter Silberman
January 4, 2024
A founder’s take: Navigating building products in the new generative AI world
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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