Hi, welcome to the Fixify IT blog!

Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
Featured post

The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
Read more

All blog posts

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Fixify innovations
3 min read

Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI

Peter Silberman
December 17, 2025
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Fixify innovations
4 min read

AI-Powered Triage: Bringing order to the ticket queue

Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
8 min read

AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)

Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
8 min read

AI for help desk: How to save big without losing the human touch

Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
7 min read

The new IT talent equation: Why AI makes human expertise more valuable

Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
6 min read

Debunking IT automation myths: What AI can and can’t do for your support team

Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT help desk best practices
6 min read

6 IT infrastructure solutions that won’t break the bank

Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
6 min read

Is your IT infrastructure showing its age? Here’s how AI + people can help

Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
5 min read

IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT help desk best practices
7 min read

IT help desk services demystified: What growing companies really need to know

Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know
IT help desk best practices
6 min read

The ultimate employee onboarding checklist: Streamlining IT setup for new hires

Molly Small
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires
AI & automation
6 min read

Best AI tools for business and IT teams

Molly Small
April 1, 2025
Best AI tools for business and IT teams
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

Stay in the loop

in action

Sign up to get notified about our latest news and blogs