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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Rosalie Moyer
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Rosalie Moyer
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Rosalie Moyer
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
AI for service desk: Why people in the loop make all the difference (and saves you money)
Rosalie Moyer
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Rosalie Moyer
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Rosalie Moyer
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Empathy in tech: Why the human touch is your help desk’s secret weapon
Rosalie Moyer
March 10, 2026
Empathy in tech: Why the human touch is your help desk’s secret weapon
Fixify innovations
Fixify Application Management: Discover, define, and automate requests for every app in your organization
Peter Silberman
March 5, 2026
Fixify Application Management: Discover, define, and automate requests for every app in your organization
Release notes
February 2026 product release
Peter Silberman
February 26, 2026
February 2026 product release
IT 101
What is service desk software? Features, benefits, and use cases
Rosalie Moyer
February 24, 2026
What is service desk software? Features, benefits, and use cases
IT help desk best practices
The best help desk software of 2026: How to choose the right solution for your team
Rosalie Moyer
January 28, 2026
The best help desk software of 2026: How to choose the right solution for your team
Release notes
January 2026 product release
Peter Silberman
January 28, 2026
January 2026 product release
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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