Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
What Is IT Support? A Beginner-Friendly Overview
Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
AI & automation
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
AI & automation
A practical guide to creating a great employee IT experience using Okta Workflows
David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
Managing IT costs: 7 ways to save big without cutting corners
Molly Small
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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