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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Perspectives
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
November 2025 product release
Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
Fixify Service Catalog: The heat map that shows what IT really does all day
Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
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IT help desk best practices
AI help desk tools: The good, the bad, and the reality check
Rosalie Moyer
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
IT 101
Is outsourcing IT support right for you?
Molly Small
June 24, 2025
Is outsourcing IT support right for you?
IT 101
What is an access management system in IT and why is it so important?
Molly Small
June 24, 2025
What is an access management system in IT and why is it so important?
IT 101
What is vendor management in IT and why does it matter?
Molly Small
June 19, 2025
What is vendor management in IT and why does it matter?
IT 101
A quick offboarding checklist for tech companies
Molly Small
June 18, 2025
A quick offboarding checklist for tech companies
IT 101
7 help desk improvement ideas to slash your team’s ticket load
Molly Small
June 16, 2025
7 help desk improvement ideas to slash your team’s ticket load
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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