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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
IT 101
What is an enterprise help desk? Features and benefits
Molly Small
March 20, 2025
What is an enterprise help desk? Features and benefits
IT 101
Measuring IT performance with IT KPI metrics
Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
What Is an IT help desk? How It supports IT operations
Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
What is a help desk? Definition, functions, and best practices
Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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