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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Fixify innovations
5 min read

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Molly Small
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
Fixify innovations
6 min read

Fixify Quality Control: The backbone of reliable IT

Matt Peters
October 16, 2025
Fixify Quality Control: The backbone of reliable IT
Fixify innovations
4 min read

Suggest-a-Playbook: Unlocking the right guidance at the right time

Peter Silberman
October 9, 2025
Suggest-a-Playbook: Unlocking the right guidance at the right time
IT help desk best practices
8 min read

IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

Molly Small
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
Fixify innovations
7 min read

Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Peter Silberman
October 2, 2025
Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
AI & automation
5 min read

5 ways Fixify takes your Jira help desk to the next level

Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
IT 101
6 min read

IT Support and Services 101: What Every Growing Business Needs

Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
4 min read

What Is IT Support? A Beginner-Friendly Overview

Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
AI & automation
8 min read

Scaling up Okta Workflows: What IT teams learn after the first 10 flows

David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
AI & automation
10 min read

A practical guide to creating a great employee IT experience using Okta Workflows

David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
12 min read

Automating with Okta Workflows: 5 common roadblocks (and how to work around them)

David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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