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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Fixify innovations
AI-Powered Triage: Bringing order to the ticket queue
Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
AI for help desk: How to save big without losing the human touch
Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
The new IT talent equation: Why AI makes human expertise more valuable
Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
Debunking IT automation myths: What AI can and can’t do for your support team
Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT help desk best practices
Help desk outsourcing companies: Why your IT team should (actually) care
Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
Metrics & insights
What is the ROI of IT help desk automation?
Rosalie Moyer
May 12, 2026
What is the ROI of IT help desk automation?
Metrics & insights
How does IT help desk resolution time affect employee satisfaction?
Rosalie Moyer
May 7, 2026
How does IT help desk resolution time affect employee satisfaction?
Metrics & insights
How do I improve IT help desk performance?
Rosalie Moyer
April 28, 2026
How do I improve IT help desk performance?
AI & automation
How a 50-line workflow replaced our most fragile process
Peter Silberman
April 21, 2026
How a 50-line workflow replaced our most fragile process
IT help desk best practices
What is ITSM? A complete guide to IT service management
Rosalie Moyer
March 17, 2026
What is ITSM? A complete guide to IT service management
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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