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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
AI for help desk: How to save big without losing the human touch
Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
The new IT talent equation: Why AI makes human expertise more valuable
Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
Debunking IT automation myths: What AI can and can’t do for your support team
Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT help desk best practices
Help desk outsourcing companies: Why your IT team should (actually) care
Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
IT help desk best practices
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
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IT 101
System Management Tools: What They Are and Why They Matter
Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
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IT 101
The IT Department, Explained: Roles, Functions, and Tools
Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
IT 101
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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