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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
IT 101
Pros and cons of outsourcing IT support: Is it right for your business?
Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
Fixify innovations
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
Peter Silberman
April 10, 2025
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT help desk best practices
IT help desk services demystified: What growing companies really need to know
Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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