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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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AI & automation
8 min read

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Rosalie Moyer
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
AI & automation
8 min read

AI in ITSM: The honest challenges Fixify has seen

Rosalie Moyer
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Rosalie Moyer
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Rosalie Moyer
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Rosalie Moyer
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Rosalie Moyer
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
6 min read

What is IT automation in 2025 and where is it headed?

Rosalie Moyer
May 27, 2025
What is IT automation in 2025 and where is it headed?
IT 101
5 min read

4 service desk improvement ideas: Strategies for optimizing IT support

Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
IT 101
5 min read

What are IT efficiency metrics? Measuring IT performance and productivity

Molly Small
May 23, 2025
What are IT efficiency metrics? Measuring IT performance and productivity
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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