Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
AI-powered service desk vs. traditional outsourcing
Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
AI-powered service desk vs. traditional outsourcing
Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
IT 101
Is outsourcing IT support right for you?
Molly Small
June 24, 2025
Is outsourcing IT support right for you?
IT 101
What is an access management system in IT and why is it so important?
Molly Small
June 24, 2025
What is an access management system in IT and why is it so important?
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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