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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
8 min read

IT help desk support: Boosting efficiency without hiring more staff

Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
Perspectives
6 min read

The cost of bad salsa (and other quality lessons)

Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
6 min read

IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role

Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT help desk best practices
10 min read

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
10 min read

Agentic AI can’t do it alone: the power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
4 min read

Scaling IT help desks with care: Fixify’s $25M Series A milestone

Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
IT help desk best practices
9 min read

The hybrid help desk: Combining internal IT with AI-powered outsourcing

Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
8 min read

November 2025 product release

Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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