%201.avif)
.svg)
Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
.avif)
All blog posts
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Rosalie Moyer
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Rosalie Moyer
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Rosalie Moyer
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Rosalie Moyer
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Rosalie Moyer
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
Metrics & insights
Which IT applications generate the most help desk tickets?
Rosalie Moyer
July 14, 2026
Which IT applications generate the most help desk tickets?
Metrics & insights
What are good IT help desk benchmarks for my company?
Rosalie Moyer
July 7, 2026
What are good IT help desk benchmarks for my company?
Metrics & insights
How do I reduce IT ticket resolution time?
Rosalie Moyer
June 30, 2026
How do I reduce IT ticket resolution time?
Metrics & insights
How do I plan IT help desk staffing?
Rosalie Moyer
June 23, 2026
How do I plan IT help desk staffing?
Metrics & insights
What are the most common IT help desk tickets?
Rosalie Moyer
June 16, 2026
What are the most common IT help desk tickets?
Metrics & insights
What is the ROI of IT help desk automation?
Rosalie Moyer
May 12, 2026
What is the ROI of IT help desk automation?
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
Stay in the loop
in action
Sign up to get notified about our latest news and blogs