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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
8 min read

IT help desk support: Boosting efficiency without hiring more staff

Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
Perspectives
6 min read

The cost of bad salsa (and other quality lessons)

Matt Peters
March 27, 2025
The cost of bad salsa (and other quality lessons)
Metrics & insights
6 min read

IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role

Michael Evans
March 25, 2025
IT Directors in SaaS: what 1000 LinkedIn profiles reveal about the role
IT help desk best practices
10 min read

A 4-step model for using AI and automation tools to boost IT efficiency

Mase Issa
February 27, 2025
A 4-step model for using AI and automation tools to boost IT efficiency
AI & automation
10 min read

Agentic AI can’t do it alone: the power of people-in-the-loop service models

Peter Silberman
February 13, 2025
Agentic AI can’t do it alone: the power of people-in-the-loop service models
Fixify innovations
4 min read

Scaling IT help desks with care: Fixify’s $25M Series A milestone

Matt Peters
October 23, 2024
Scaling IT help desks with care: Fixify’s $25M Series A milestone
Fixify innovations
4 min read

AI-Powered Triage: Bringing order to the ticket queue

Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
8 min read

AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)

Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
AI & automation
8 min read

AI for help desk: How to save big without losing the human touch

Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
7 min read

The new IT talent equation: Why AI makes human expertise more valuable

Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
6 min read

Debunking IT automation myths: What AI can and can’t do for your support team

Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT help desk best practices
6 min read

Help desk outsourcing companies: Why your IT team should (actually) care

Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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