.png)
Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
.avif)
All blog posts
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Release notes
February 2026 product release
Peter Silberman
February 26, 2026
February 2026 product release
IT help desk best practices
The best help desk software of 2026: How to choose the right solution for your team
Rosalie Moyer
January 28, 2026
The best help desk software of 2026: How to choose the right solution for your team
Release notes
January 2026 product release
Peter Silberman
January 28, 2026
January 2026 product release
Fixify innovations
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Peter Silberman
December 17, 2025
Fixify achieves ISO 27001 and ISO 42001 certifications for secure, responsible AI
Fixify innovations
AI-Powered Triage: Bringing order to the ticket queue
Peter Silberman
December 1, 2025
AI-Powered Triage: Bringing order to the ticket queue
IT help desk best practices
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
Rosalie Moyer
November 25, 2025
AI for IT Support: How to Automate the Boring Stuff (Without Making Employees Hate Bots)
Perspectives
What tacos taught me about process optimization
Matt Peters
June 13, 2024
What tacos taught me about process optimization
Perspectives
What’s happiness got to do with IT? Probably a lot more than you think
Matt Peters
May 31, 2024
What’s happiness got to do with IT? Probably a lot more than you think
.avif)
Perspectives
Cybersecurity is a wicked learning environment
Peter Silberman
May 3, 2024
Cybersecurity is a wicked learning environment
Perspectives
Here’s why startups need to think about security from the beginning
Peter Silberman
April 15, 2024
Here’s why startups need to think about security from the beginning
IT help desk best practices
The art of choosing tech for your startup: Build, buy, or use open source
Peter Silberman
March 26, 2024
The art of choosing tech for your startup: Build, buy, or use open source
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
Stay in the loop
in action
Sign up to get notified about our latest news and blogs