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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Metrics & insights
What is the ROI of IT help desk automation?
Rosalie Moyer
May 12, 2026
What is the ROI of IT help desk automation?
Metrics & insights
How does IT help desk resolution time affect employee satisfaction?
Rosalie Moyer
May 7, 2026
How does IT help desk resolution time affect employee satisfaction?
Metrics & insights
How do I improve IT help desk performance?
Rosalie Moyer
April 28, 2026
How do I improve IT help desk performance?
AI & automation
How a 50-line workflow replaced our most fragile process
Peter Silberman
April 21, 2026
How a 50-line workflow replaced our most fragile process
IT help desk best practices
What is ITSM? A complete guide to IT service management
Rosalie Moyer
March 17, 2026
What is ITSM? A complete guide to IT service management
IT 101
What is an IT support team structure? Roles and responsibilities explained
Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
What is agentic AI? Understanding its role in decision-making and IT automation
Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
IT 101
What is CSAT? Understanding customer satisfaction scores in IT support
Molly Small
April 17, 2025
What is CSAT? Understanding customer satisfaction scores in IT support
IT 101
Pros and cons of outsourcing IT support: Is it right for your business?
Molly Small
April 17, 2025
Pros and cons of outsourcing IT support: Is it right for your business?
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Rosalie Moyer
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
Is your IT infrastructure showing its age? Here’s how AI + people can help
Rosalie Moyer
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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