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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

Help desk outsourcing companies: Why your IT team should (actually) care

Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
IT help desk best practices
9 min read

The hybrid help desk: Combining internal IT with AI-powered outsourcing

Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
8 min read

November 2025 product release

Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
IT 101
5 min read

What is IT infrastructure management? A modern take

Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
5 min read

IT terminology for beginners: A Fixify-friendly glossary

Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
IT 101
5 min read

What does the IT department actually do?

Molly Small
September 18, 2025
What does the IT department actually do?
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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