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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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AI & automation
A practical guide to creating a great employee IT experience using Okta Workflows
David Stoicescu
July 10, 2025
A practical guide to creating a great employee IT experience using Okta Workflows
AI & automation
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
David Stoicescu
July 8, 2025
Automating with Okta Workflows: 5 common roadblocks (and how to work around them)
IT help desk best practices
Managing IT costs: 7 ways to save big without cutting corners
Rosalie Moyer
July 3, 2025
Managing IT costs: 7 ways to save big without cutting corners
Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Rosalie Moyer
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Rosalie Moyer
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Rosalie Moyer
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
Metrics & insights
What is the ROI of IT help desk automation?
Rosalie Moyer
May 12, 2026
What is the ROI of IT help desk automation?
Metrics & insights
How does IT help desk resolution time affect employee satisfaction?
Rosalie Moyer
May 7, 2026
How does IT help desk resolution time affect employee satisfaction?
Metrics & insights
How do I improve IT help desk performance?
Rosalie Moyer
April 28, 2026
How do I improve IT help desk performance?
AI & automation
How a 50-line workflow replaced our most fragile process
Peter Silberman
April 21, 2026
How a 50-line workflow replaced our most fragile process
IT help desk best practices
What is ITSM? A complete guide to IT service management
Rosalie Moyer
March 17, 2026
What is ITSM? A complete guide to IT service management
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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