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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
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Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

September 11, 2025
Peter Silberman
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AI & automation
8 min read

AI for service desk: Why people in the loop make all the difference (and saves you money)

Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
7 min read

AI help desk essentials: What no one tells you about balancing tech & humanity

Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
Fixify innovations
5 min read

Introducing Fixify’s dashboard: Real-time insights, zero guesswork

Peter Silberman
April 10, 2025
Introducing Fixify’s dashboard: Real-time insights, zero guesswork
IT help desk best practices
6 min read

6 IT infrastructure solutions that won’t break the bank

Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
IT help desk best practices
6 min read

Is your IT infrastructure showing its age? Here’s how AI + people can help

Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help
Fixify innovations
5 min read

IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
6 min read

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
10 min read

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
IT 101
3 min read

System Management Tools: What They Are and Why They Matter

Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
IT 101
3 min read

The IT Department, Explained: Roles, Functions, and Tools

Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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