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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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IT help desk best practices
Outsourcing IT support services without losing control: Here’s how we do it
Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
What is IT automation in 2025 and where is it headed?
Molly Small
May 27, 2025
What is IT automation in 2025 and where is it headed?
Metrics & insights
From IT Director to VP: What it really takes to make the leap
Michael Evans
May 15, 2025
From IT Director to VP: What it really takes to make the leap
Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Molly Small
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Molly Small
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Molly Small
April 28, 2025
ITSM solutions: Are they all doing the same thing?
IT help desk best practices
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
The Fixify guide to AI-powered service desk vs. traditional outsourcing
Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
What it takes to build a 24x7x365 help desk
Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
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IT 101
System Management Tools: What They Are and Why They Matter
Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
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IT 101
The IT Department, Explained: Roles, Functions, and Tools
Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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