Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
AI-powered service desk vs. traditional outsourcing
Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT 101
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
Molly Small
August 1, 2025
Top IT Operations Management Tools (and Why Fixify Plays Nice With Them)
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AI & automation
5 ways Fixify takes your Jira help desk to the next level
Molly Small
July 30, 2025
5 ways Fixify takes your Jira help desk to the next level
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IT 101
IT Support and Services 101: What Every Growing Business Needs
Molly Small
July 28, 2025
IT Support and Services 101: What Every Growing Business Needs
IT 101
What Is IT Support? A Beginner-Friendly Overview
Molly Small
July 28, 2025
What Is IT Support? A Beginner-Friendly Overview
AI & automation
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
David Stoicescu
July 15, 2025
Scaling up Okta Workflows: What IT teams learn after the first 10 flows
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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