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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
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Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

September 11, 2025
Peter Silberman
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Fixify innovations
5 min read

Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk

Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
5 min read

AI-powered service desk vs. traditional outsourcing

Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
6 min read

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
10 min read

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
IT 101
3 min read

System Management Tools: What They Are and Why They Matter

Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
IT 101
3 min read

The IT Department, Explained: Roles, Functions, and Tools

Molly Small
August 4, 2025
The IT Department, Explained: Roles, Functions, and Tools
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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