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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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AI & automation
5 min read

AI-powered service desk vs. traditional outsourcing

Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
7 min read

Measuring IT help desk performance: 7 metrics that actually matter

Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
5 min read

Help desk ideas: How to fix (almost) all your IT support woes

Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Molly Small
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
Fixify innovations
6 min read

Fixify’s Integration Hub: One place to see, manage, and secure every connection

Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
5 min read

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Molly Small
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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