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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Rosalie Moyer
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Rosalie Moyer
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
Release notes
4 min read

September 2025 product release

Peter Silberman
September 8, 2025
September 2025 product release
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Rosalie Moyer
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
6 min read

AI service management demystified: The secrets of the most-loved IT departments

Rosalie Moyer
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
5 min read

Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)

Rosalie Moyer
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
IT help desk best practices
6 min read

Outsourcing IT support services without losing control: Here’s how we do it

Rosalie Moyer
May 28, 2025
Outsourcing IT support services without losing control: Here’s how we do it
AI & automation
6 min read

What is IT automation in 2025 and where is it headed?

Rosalie Moyer
May 27, 2025
What is IT automation in 2025 and where is it headed?
IT 101
5 min read

4 service desk improvement ideas: Strategies for optimizing IT support

Molly Small
May 23, 2025
4 service desk improvement ideas: Strategies for optimizing IT support
IT 101
5 min read

What are IT efficiency metrics? Measuring IT performance and productivity

Molly Small
May 23, 2025
What are IT efficiency metrics? Measuring IT performance and productivity
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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