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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Perspectives
9 min read

Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner

Rosalie Moyer
November 12, 2025
Outsourced IT help desk services: What we hear seasoned IT leaders wish they knew sooner
Release notes
8 min read

November 2025 product release

Peter Silberman
November 10, 2025
November 2025 product release
AI & automation
8 min read

Fixify roundup: The top AI solutions for ITSM (as of 2025)

Rosalie Moyer
November 10, 2025
Fixify roundup: The top AI solutions for ITSM (as of 2025)
Fixify innovations
4 min read

Fixify Service Catalog: The heat map that shows what IT really does all day

Mase Issa
November 6, 2025
Fixify Service Catalog: The heat map that shows what IT really does all day
Fixify innovations
5 min read

Fixify’s Insights Dashboard: Real-time insights, zero guesswork

Peter Silberman
October 29, 2025
Fixify’s Insights Dashboard: Real-time insights, zero guesswork
IT help desk best practices
8 min read

AI help desk tools: The good, the bad, and the reality check

Rosalie Moyer
October 23, 2025
AI help desk tools: The good, the bad, and the reality check
IT help desk best practices
7 min read

Employee onboarding 2.0: How to get new hires excited and productive from day one

Rosalie Moyer
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
6 min read

ITSM solutions: Are they all doing the same thing?

Rosalie Moyer
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
8 min read

AI for service desk: Why people in the loop make all the difference (and saves you money)

Rosalie Moyer
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
7 min read

AI help desk essentials: What no one tells you about balancing tech & humanity

Rosalie Moyer
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT 101
4 min read

What are the steps in sentiment analysis? A guide to understanding text-based insights

Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
4 min read

What is an IT support team structure? Roles and responsibilities explained

Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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