Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
Molly Small
July 2, 2025
Simple ServiceNow integration: How we plug in with zero disruption to your existing help desk
AI & automation
AI-powered service desk vs. traditional outsourcing
Molly Small
June 30, 2025
AI-powered service desk vs. traditional outsourcing
Metrics & insights
Measuring IT help desk performance: 7 metrics that actually matter
Molly Small
June 30, 2025
Measuring IT help desk performance: 7 metrics that actually matter
IT help desk best practices
Help desk ideas: How to fix (almost) all your IT support woes
Molly Small
June 26, 2025
Help desk ideas: How to fix (almost) all your IT support woes
AI & automation
AI service management demystified: The secrets of the most-loved IT departments
Molly Small
May 30, 2025
AI service management demystified: The secrets of the most-loved IT departments
AI & automation
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
Molly Small
May 30, 2025
Service desk automation 101: Free up your IT team from ticket overload (no extra budget needed)
AI & automation
AI for service desk: Why people in the loop make all the difference (and saves you money)
Molly Small
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Molly Small
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT 101
What are the steps in sentiment analysis? A guide to understanding text-based insights
Molly Small
April 18, 2025
What are the steps in sentiment analysis? A guide to understanding text-based insights
IT 101
What is an IT support team structure? Roles and responsibilities explained
Molly Small
April 18, 2025
What is an IT support team structure? Roles and responsibilities explained
IT 101
What is service desk software? Features, benefits, and use cases
Molly Small
April 17, 2025
What is service desk software? Features, benefits, and use cases
IT 101
What is agentic AI? Understanding its role in decision-making and IT automation
Molly Small
April 17, 2025
What is agentic AI? Understanding its role in decision-making and IT automation
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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