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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
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Fixify innovations
5 min read
Introducing Fixify’s dashboard: Real-time insights, zero guesswork

Peter Silberman
April 10, 2025
Introducing Fixify’s dashboard: Real-time insights, zero guesswork

IT help desk best practices
6 min read
6 IT infrastructure solutions that won’t break the bank

Molly Small
April 4, 2025
6 IT infrastructure solutions that won’t break the bank

IT help desk best practices
6 min read
Is your IT infrastructure showing its age? Here’s how AI + people can help

Molly Small
April 4, 2025
Is your IT infrastructure showing its age? Here’s how AI + people can help

Fixify innovations
5 min read
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

Molly Small
April 4, 2025
IT service management doesn’t have to be a headache: How Fixify streamlines your help desk

IT help desk best practices
7 min read
IT help desk services demystified: What growing companies really need to know

Molly Small
April 3, 2025
IT help desk services demystified: What growing companies really need to know

IT help desk best practices
6 min read
The ultimate employee onboarding checklist: Streamlining IT setup for new hires

Molly Small
April 3, 2025
The ultimate employee onboarding checklist: Streamlining IT setup for new hires

IT 101
6 min read
What is an enterprise help desk? Features and benefits

Molly Small
March 20, 2025
What is an enterprise help desk? Features and benefits

IT 101
6 min read
Measuring IT performance with IT KPI metrics

Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics

IT 101
6 min read
What Is an IT help desk? How It supports IT operations

Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations

IT 101
5 min read
What is a help desk? Definition, functions, and best practices

Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices

IT 101
6 min read
What Is ITSM? A complete guide to IT service management

Molly Small
March 13, 2025
What Is ITSM? A complete guide to IT service management

Fixify innovations
6 min read
Introducing Fixify’s Integration Hub

Peter Silberman
March 13, 2025
Introducing Fixify’s Integration Hub
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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