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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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AI & automation
AI for help desk: How to save big without losing the human touch
Rosalie Moyer
November 21, 2025
AI for help desk: How to save big without losing the human touch
IT help desk best practices
The new IT talent equation: Why AI makes human expertise more valuable
Rosalie Moyer
November 19, 2025
The new IT talent equation: Why AI makes human expertise more valuable
AI & automation
Debunking IT automation myths: What AI can and can’t do for your support team
Rosalie Moyer
November 18, 2025
Debunking IT automation myths: What AI can and can’t do for your support team
IT help desk best practices
Help desk outsourcing companies: Why your IT team should (actually) care
Rosalie Moyer
November 17, 2025
Help desk outsourcing companies: Why your IT team should (actually) care
IT help desk best practices
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Rosalie Moyer
November 14, 2025
The hybrid help desk: Combining internal IT with AI-powered outsourcing
Fixify innovations
Fixify’s Integration Hub: One place to see, manage, and secure every connection
Peter Silberman
November 13, 2025
Fixify’s Integration Hub: One place to see, manage, and secure every connection
IT 101
What is IT change management? A beginner’s guide to help desk automation
Molly Small
March 20, 2025
What is IT change management? A beginner’s guide to help desk automation
IT 101
What is an enterprise service desk? Features and benefits
Molly Small
March 20, 2025
What is an enterprise service desk? Features and benefits
IT 101
Measuring IT performance with IT KPI metrics
Molly Small
March 13, 2025
Measuring IT performance with IT KPI metrics
IT 101
What Is an IT help desk? How It supports IT operations
Molly Small
March 13, 2025
What Is an IT help desk? How It supports IT operations
IT 101
What is a help desk? Definition, functions, and best practices
Molly Small
March 13, 2025
What is a help desk? Definition, functions, and best practices
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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