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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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IT help desk best practices
6 min read

Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience

Molly Small
September 26, 2025
Help desk automation: 5 game-changers for faster resolutions and happier employees from Fixify's own experience
Fixify innovations
4 min read

Fixify Standard Playbooks: IT’s missing operating system

Peter Silberman
September 25, 2025
Fixify Standard Playbooks: IT’s missing operating system
Perspectives
13 min read

The future of IT operations is humans + AI (not either/or)

Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
IT help desk best practices
5 min read

The hidden cost of untracked IT work (and how to fix it)

Molly Small
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
AI & automation
5 min read

3 Jira automation tips that save your IT team time (and clicks)

Micah Smith
September 15, 2025
3 Jira automation tips that save your IT team time (and clicks)
Fixify innovations
5 min read

Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT

Peter Silberman
September 11, 2025
Ask Sidekicks: How Fixify’s AI tackles the messy middle of IT
AI & automation
6 min read

Best AI tools for business and IT teams

Molly Small
April 1, 2025
Best AI tools for business and IT teams
IT help desk best practices
6 min read

The best help desk software of 2025: How to choose the right solution for your team

Molly Small
April 1, 2025
The best help desk software of 2025: How to choose the right solution for your team
IT help desk best practices
8 min read

IT help desk support: Boosting efficiency without hiring more staff

Molly Small
March 31, 2025
IT help desk support: Boosting efficiency without hiring more staff
IT 101
6 min read

What is sentiment analysis? Understanding its role in IT support

Molly Small
March 27, 2025
What is sentiment analysis? Understanding its role in IT support
IT 101
6 min read

What is help desk analytics? A guide to measuring IT support performance

Molly Small
March 27, 2025
What is help desk analytics? A guide to measuring IT support performance
IT 101
6 min read

How to reduce IT costs: Best practices for IT budget optimization

Molly Small
March 27, 2025
How to reduce IT costs: Best practices for IT budget optimization
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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