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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Fixify innovations
Inside Fixify’s help desk: Meet the human analysts behind every ticket
Rosalie Moyer
May 13, 2025
Inside Fixify’s help desk: Meet the human analysts behind every ticket
IT help desk best practices
Employee onboarding 2.0: How to get new hires excited and productive from day one
Rosalie Moyer
April 29, 2025
Employee onboarding 2.0: How to get new hires excited and productive from day one
IT help desk best practices
ITSM solutions: Are they all doing the same thing?
Rosalie Moyer
April 28, 2025
ITSM solutions: Are they all doing the same thing?
AI & automation
AI for service desk: Why people in the loop make all the difference (and saves you money)
Rosalie Moyer
April 28, 2025
AI for service desk: Why people in the loop make all the difference (and saves you money)
AI & automation
AI help desk essentials: What no one tells you about balancing tech & humanity
Rosalie Moyer
April 25, 2025
AI help desk essentials: What no one tells you about balancing tech & humanity
IT help desk best practices
6 IT infrastructure solutions that won’t break the bank
Rosalie Moyer
April 4, 2025
6 IT infrastructure solutions that won’t break the bank
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IT help desk best practices
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
Rosalie Moyer
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
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Fixify innovations
Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
Peter Silberman
October 2, 2025
Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
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IT help desk best practices
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
Rosalie Moyer
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
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AI & automation
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
Rosalie Moyer
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
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AI & automation
AI in ITSM: The honest challenges Fixify has seen
Rosalie Moyer
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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