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Hi, welcome to the Fixify IT blog!
Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).
The future of IT operations is humans + AI (not either/or)
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Metrics & insights
Which IT applications generate the most help desk tickets?
Rosalie Moyer
July 14, 2026
Which IT applications generate the most help desk tickets?
Metrics & insights
What are good IT help desk benchmarks for my company?
Rosalie Moyer
July 7, 2026
What are good IT help desk benchmarks for my company?
Metrics & insights
How do I reduce IT ticket resolution time?
Rosalie Moyer
June 30, 2026
How do I reduce IT ticket resolution time?
Metrics & insights
How do I plan IT help desk staffing?
Rosalie Moyer
June 23, 2026
How do I plan IT help desk staffing?
Metrics & insights
What are the most common IT help desk tickets?
Rosalie Moyer
June 16, 2026
What are the most common IT help desk tickets?
Metrics & insights
What is the ROI of IT help desk automation?
Rosalie Moyer
May 12, 2026
What is the ROI of IT help desk automation?
IT 101
What is IT infrastructure management? A modern take
Molly Small
September 24, 2025
What is IT infrastructure management? A modern take
Perspectives
The future of IT operations is humans + AI (not either/or)
Matt Peters
September 23, 2025
The future of IT operations is humans + AI (not either/or)
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IT help desk best practices
The hidden cost of untracked IT work (and how to fix it)
Rosalie Moyer
September 22, 2025
The hidden cost of untracked IT work (and how to fix it)
IT 101
IT terminology for beginners: A Fixify-friendly glossary
Molly Small
September 19, 2025
IT terminology for beginners: A Fixify-friendly glossary
IT 101
What does the IT department actually do?
Molly Small
September 18, 2025
What does the IT department actually do?
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IT 101
IT vs engineering: What’s the difference (and why it matters)
Molly Small
September 17, 2025
IT vs engineering: What’s the difference (and why it matters)
Release notes
Release notes
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices
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