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Our ruminations on everything from IT help desk best practices to employee sentiment, security, AI, and more (with occasional historical references).

The future of IT operations is humans + AI (not either/or)
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The future of IT operations is humans + AI (not either/or)

September 23, 2025
Matt Peters
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Fixify innovations
4 min read

Suggest-a-Playbook: Unlocking the right guidance at the right time

Peter Silberman
October 9, 2025
Suggest-a-Playbook: Unlocking the right guidance at the right time
IT help desk best practices
8 min read

IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders

Molly Small
October 6, 2025
IT help desk outsourcing vs. in-house: Hard-earned lessons from real IT leaders
Fixify innovations
7 min read

Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel

Peter Silberman
October 2, 2025
Announcing Smart Personalized Playbooks: Turning tribal knowledge into IT jet fuel
IT help desk best practices
10 min read

Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about

Molly Small
October 1, 2025
Help desk outsourcing with Fixify: 6 myths your IT team can finally stop worrying about
AI & automation
8 min read

Artificial intelligence help desk: Is the hype real or just smoke and mirrors?

Molly Small
September 30, 2025
Artificial intelligence help desk: Is the hype real or just smoke and mirrors?
AI & automation
8 min read

AI in ITSM: The honest challenges Fixify has seen

Molly Small
September 29, 2025
AI in ITSM: The honest challenges Fixify has seen
AI & automation
5 min read

AI in IT service management: turbocharge your ticket queue (and keep users happy)

Molly Small
September 10, 2025
AI in IT service management: turbocharge your ticket queue (and keep users happy)
IT help desk best practices
6 min read

Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human

Molly Small
September 9, 2025
Help desk AI secrets: Fixify's deep dive for when to automate vs. when to go 100% human
IT help desk best practices
5 min read

The Fixify guide to AI-powered service desk vs. traditional outsourcing

Molly Small
September 8, 2025
The Fixify guide to AI-powered service desk vs. traditional outsourcing
AI & automation
6 min read

AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards

Molly Small
September 5, 2025
AI adoption challenges in IT service management: How fixify helps you avoid the pitfalls and reap the rewards
Fixify innovations
10 min read

What it takes to build a 24x7x365 help desk

Niamh Goulding
August 7, 2025
What it takes to build a 24x7x365 help desk
IT 101
3 min read

System Management Tools: What They Are and Why They Matter

Molly Small
August 5, 2025
System Management Tools: What They Are and Why They Matter
Perspectives
Perspectives
IT 101
IT 101
Fixify innovations
Fixify innovations
AI & automation
AI & automation
Metrics & insights
Metrics & insights
IT help desk best practices
IT help desk best practices

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